KMID : 0806120080380050656
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´ëÇÑ°£È£ÇÐȸÁö 2008 Volume.38 No. 5 p.656 ~ p.666
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Development of Nursing Key Performance Indicators for an Intensive Care Unit by using a Balanced Scorecard
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Choi Yun-Jeong
Kim Hwa-Soon Lim Ji-Young Lee Young-Whee
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Abstract
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Purpose: The purpose of this study was to develop visions of nursing service, nursing strategies and key performance indicators (KPIs) for an intensive care unit (ICU) based on a Balanced Scorecard (BSC).
Methods: This study was undertaken by using methodological research. The development process consisted of four phases; the first phase was to develop the vision of nursing in ICUs. The second phase was to develop strategies according to 4 perspectives of a BSC. The third phase was to develop KPIs according to the 4 perspectives of BSC and the final phase was to combine the nursing visions, strategies and KPIs of ICUs.
Results: Two main visions of nursing service for ICUs were established. These were ¡®realization of harmonized professional nursing with human respect¡¯ and ¡®recovery of health through specialized nursing¡¯ respectively. In order to reach the aim of developing nursing visions, thirteen practical strategies and nineteen KPIs were developed by four perspectives of the BSC.
Conclusion: The results will be used as objective fundamental data to attain business outcomes for the achievement of nursing visions and strategies of ICUs.
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KEYWORD
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Employee performance appraisal, Intensive care unit, Indicator
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